Reports any “out of the ordinary situations or problems” involving customers or employees to the Shift Manager and makes recommendations regarding solutions.Monitors floor staff’s performance in responding to customers’ needs to ensure alignment with established policies and procedures.Maintains integrity of all Casino Games consistent with Company policies and procedures.Provides recommendation in the issuance of comps and guest complaint resolution.Ensures that games are running smoothly in assigned gaming areas and assists in resolving gaming disputes.As assigned by Shift Manager, oversees daily gaming operations for all casino games, including but not limited to starting, combining, and breaking games.Provide excellent guest service to both internal and external guests.

I am truly blessed to be able to surround myself with so many members that are not only colleagues and friends but like family. Joining the Newport Beach Chamber was one of the best career decisions that I have made. Every single month I learn something new from an insider’s perspective. The Chamber hosts networking events, educational events and monthly Wake Up Newport meetings that have featured speakers with incredible knowledge that they are willing to share with us. You will find people that you truly want to do business with and who can help each other in so many ways. You never really know how much the city that you work or live in has to offer until you become involved. I have become involved with the Boat Parade Awards Dinner, as well as the Membership Committee and I graduated from The Leadership Tomorrow Program in 2014. When you do this, the benefits are truly priceless. The Chamber really promotes getting involved with your fellow members and within the community. I have met so many amazing members, learned about their businesses, as well as learning about them as people too. It has helped me to grow both personally and professionally. Becoming a member of the Newport Beach Chamber of Commerce has been an invaluable experience.

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